Technical Account Manager

• Award winning Company
• International Clients
• Inclusive workplace

ABOUT THE CLIENT

This company is a wholly Australian owned, award winning MSP with offices across Australia and New Zealand servicing a range of industries. It is committed to building an inclusive culture of belonging that embraces diversity of all individuals and has created a work culture where everyone feels empowered to bring their full authentic selves to work.

POSITON SUMMARY

This role combines technical skills in problem solving, customer service, pre-sales consulting and account management. It's a perfect role for anyone looking for variety, a new challenge and the chance to build strong relationships. The Technical Account manager will work together with the project team, service desk and infrastructure team in delivering efficient services to a specified group of clients. Reporting to the General Manager, the role will be integral in developing and maintain strong customer relationships with existing clients and assisting them in achieving the best from their IT services.

KEY RESPONSIBILITES:

• Manage a personal portfolio of customers developing a trusted advisor relationship with key customer stakeholders
• Operate as the lead point of contact for any commercial matters specific to your customers
• Technical guidance to customers based upon your deep understanding of their solution and project objectives.
• Design technical solutions, develop and present Proposals for up-sell opportunities
• Communicate effectively and clearly technical details with clients
• Communicate and report clearly on the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Assist with high priority requests and issue escalations within the business as needed
• Identify opportunities for additional customer engagement with project work

DEMONSTRATED SKILLS/ COMPENTENCIES /QUALIFICATIONS

• Minimum 5 years’ experience in a technical role
• Minimum 2 years’ experience in a technical sales or account management role
• Azure technical knowledge
• Cisco Meraki technical knowledge
• Industry qualifications (CCNS, MSCE)
• Client focused Solutions experience
• Ability to manage multiple projects and relationships simultaneously
• Strong written and verbal communication skills
• Time management skills
• Ability to work independently and collaboratively.
• Ability to interface effectively and professionally with people at all levels.
• High degree of accuracy and attention to detail
• Ability to build rapport with internal and external stakeholders
• Negotiation skills
• Talent for influencing client management
• Experience of working within a fast pace environment.
• Energetic with a positive “can do” attitude.

IDEAL CANDIDATE

The ideal candidate needs to be solution oriented, process driven, fast learner, strong communicator and passionate about technology!

For a confidential discussion please contact Rosa Micale on 03 93477780 or email resume to rosa@micalerecruitment.com