Customer Service Advisor

• Innovative Global Company
• Prestigious Brand
• Temp to perm

We are delighted to partner with our client, a high profile international company known for its prestigious brand of products and services. An outstanding opportunity has become available, on a temporary basis with a view to go permanent, for a highly motived and proactive individual to undertake the role of Customer Service Advisor. It is essential that this position provides outstanding customer service and demonstrates a positive “can-do” attitude at all times, going beyond a basic level of service!

Reporting to the Branch Manager your duties will include but not limited to:

•Act as a conduit between the Customer and the Workshop Controller to ensure a single point of contact for Customer work

•Ensure systems and procedures for all facets of your role are maintained

•Deliver exceptional customer communication – external and internal, keeping the customer up-to-date with the job progress, handling of cash sales transactions and conducting vehicle handover on completion of the work;

•Follow and adhere to the Company’s Dedicated Customer Service standards to ensure the customers’ requirements and expectations are met and all relevant documentation is completed and compiled accurately;

•Manage the quotation process, including checking customer credit limits and guarantees of payment; and identify applicable payer i.e. Warranty, Contracts, Cash Sale etc.

•Create and invoice work orders, add job lines and allocate work to the workshop with regard given to workshop booking capacity and planning of work load.

Key Competencies/Qualifications:

•Excellent communication skills and interpersonal skills

•Awareness and understanding of health, safety, and environment requirements;

•Effective time management skills and ability to meet strict deadlines;

•Proven organisation and administrative skills;

•Effective problem solving, negotiation and influencing skills

•Able to work on own initiative, within specific timeframes, in a high pressure environment;

•Able to drive positive business outcomes through relationship management initiatives.

•An understanding and experience in the Automotive after sales/market industry (preferred)

•Trade Qualified or relevant Commercial Vehicle or related industry experience

•Experience with Commercial Vehicle Parts Systems

•Demonstrated inventory management experience

•Sound knowledge of MS Office Suite

This is a long term temporary role with a view to go permanent. Great opportunity to join a reputable international company that offers stability and career advancement!

For further details please contact Rosa on 03 9347 7780 or email your resume to rosa@micalerecruitment.com