Customer Service Advisor/Coordinator

• Innovative Global Company
• Take the next step – drive your career!
• Top Tier Customers!

We are delighted to partner with our client, a high-profile international company known for its prestigious brand of products and services. An outstanding opportunity has become available, , for a highly motived and proactive individual to undertake the role of Customer Coordinator/Service Advisor working within the heavy vehicle workshop. It is essential that this position provides outstanding customer service and demonstrates a positive “can-do” attitude at all times, going beyond a basic level of service!

Reporting to the Branch Manager your duties will include but not limited to:

•Act as a conduit between the Customer and the Workshop Team Leader to ensure a single point of contact for Customer’s heavy vehicle service

• Create work orders, add job lines and allocate work to the workshop with regard given to workshop booking capacity and planning of workload.

•Deliver exceptional customer communication – external and internal, keeping the customer up-to-date with the job progress, handling of cash sales transactions and conducting vehicle handover on completion of the work;

•Follow and adhere to the Company’s Dedicated Customer Service standards to ensure the customers’ requirements and expectations are met and all relevant documentation is completed and compiled accurately;

•Manage the quotation process, including checking customer credit limits and guarantees of payment; and identify applicable payer i.e. Warranty, Contracts, Cash Sale etc.

Key Competencies/Qualifications:

•Excellent communication skills and interpersonal skills

•Effective time management skills and ability to meet strict deadlines;

•Proven organisation and administrative skills;

•Effective problem solving, negotiation and influencing skills

•Able to work on own initiative, within specific timeframes, in a high pressure environment;

•An understanding and experience in the Automotive after sales/market industry (preferred)

•Trade Qualified or relevant Commercial Vehicle or related industry experience

•Sound knowledge of MS Office Suite

Great opportunity to join a reputable international company that offers stability and career advancement!

For further details please contact Rosa on 03 9347 7780 or email your resume to rosa@micalerecruitment.com