Service Desk Analyst

• Cyber and Cloud technologies!
• Expand your IT knowledge!
• Diversity and Inclusion!
• Working from home options

This client is an award-winning Managed Service Provider with a varied and high-profile client base. Due to rapid expansion, we are seeking an outstanding individual to undertake the role of Service Desk Analyst (Level 2). The environment is fast-paced and is a rare opportunity for you to make a genuine impact in a company that focuses on a culture that embraces creativity, fosters innovation and offers real career progression. This will be your chance to demonstrate delivering results for customers and building strong customer relationships. You will be collaborative, team orientated as well as being able to work autonomously.

About the Company

This company is regularly ranked among the top MSPs in Australia. It helps businesses across Australia and New Zealand to use cloud technologies efficiently and securely. It is also committed to support best practice infrastructure solutions to some of Australia’s best-known brands.

About the Role

The purpose of the role is to deliver  with impact, fast reaction results and remote support to customers across Australia; provide technical support to major Australian projects, with a particular focus on SEQ sites and works; build and maintain strong customer relationships while providing onsite support for a range of clients covering physical networking, hardware and peripherals and provide strategic solutions to a variety of technical issues including desktop support, telephony, local area networking and peripherals.

About You

To be successful in this role you need to demonstrate the following: a high skill level of Windows and Mac desktop support, and an understanding of core networking principles and technologies; prior Level 1 and Level 2 IT support experience – preferably in a professional services environment; experience with Autotask (or another ITIL-compliant ticketing system);excellent customer service skills, with experience working in a high-demand environment; the ability to provide excellent customer service and provide clear verbal and written communication skills; technical and solutions focused with demonstrated attention to detail; certifications in Microsoft product support and ITIL frameworks are preferred but not essential and a desire  to upskill on different types of technologies;

For further details contact Rosa on 03 9347 7780 or email your resume to rosa@micalerecruitment.com