Network Support Engineer L2

• High profile client
• Ignite Innovation
• Hybrid

This client is an award-winning technology partner providing expertise in cyber security, and the design, construction and operation of secure networks and digital infrastructure. We are seeking a talented individual to undertake the role of Network Support Engineer Level2. This role assists in investigation and resolution of network problems, implementing specified maintenance procedures and the responsibility for the operational function and support of the company’s large enterprise SD- Wan customers. The environment is fast-paced and is a rare opportunity for you to make a genuine impact in a company that focuses on a culture that embraces creativity, fosters innovation and offers real career progression. This will be your chance to demonstrate delivering results for clients and building strong client relationships.

Reporting to the Network Support Team Lead responsibilities will include but not limited to:

• Providing support around functions including incident, problem, change and release management.
• Focusing primarily on a single large enterprise customers Meraki SD-Wan network but may extend to other customers and SD-Wan technologies.
• Monitoring networks for both real time and historical reporting.
• Attend the customer’s site for meetings, lab testing and onsite support from time to time.

Demonstrated Key Competencies /Qualifications

• Minimum 5 years, networking experience in a service provider or large enterprise environment.
• Experience in deploying and supporting Meraki equipment (MX Security Appliances).
• Experience with SD-WAN technologies, particularly Meraki.
• Excellent networking skills and experience including Routing Protocols, Cisco Core and Edge Routing and Switching Platforms
• Understanding of the main telecommunications carriers and integrator technologies/products
• Excellent communications skills (verbal and written.
• Formal tertiary qualifications in IT or related fields
• Meraki certifications
• Cisco certifications

For a confidential discussion and/or a copy of the PD please contact rosa on 03 9347 7780 or apply at rosa@micalerecruitment.com